Dazzling Customer service in a world of challenges.
Are you faced with the challenge of providing first class customer service in spite of increased load factors, declining revenues and staffing issues that are staggering?
Dealing with challenging situations and passengers is a fine art that requires communication confidence and an understanding of personality types.
Passenger loyalty requires providing dazzling service in each ‘moment of truth’. Customized workshops will bring all the pieces together for your team.
Customized Management Solutions can help with skills training to transform both passenger loyalty and staff satisfaction. Customized Management Solution’s proven skills training ignites untapped staff potential and increases passenger satisfaction and loyalty.
Examples of Airline Seminars & Workshops:
- Essential Customer Service Strategies
- Winning first impressions
- Top Flight communication confidence
- Define Moments of Truth.
- Discover opportunities to dazzle your passengers
- Develop pro-active solutions
“We realized a 25% increase in the month following Catherine’s training, with continued improvement over the following months.”
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Get in Touch with Catherine
Catherine welcomes you to phone or e-mail her with your needs and interests. A preliminary discussion will help determine whether Customized Management Solutions may help you drive the results you’re looking for.Contact Catherine Heeg