Archive for January, 2012

How to use Questions on your Facebook Page

Tuesday, January 31st, 2012
Facebook Questions

Facebook Questions

The “Questions” feature on your Facebook page is a secret tool to easily and quickly add a customized question directly to your page.

You’ll find this feature on the Share bar on the top of your Wall.

I find this underused tool generates more attention because the photos of your respondents appear beside their answers.

Question Strategy

When you leverage this tool to learn from your clients you’ll better understand their interests and upcoming travel dreams.  You may ask them questions like:

  1. What’s your favorite city to visit?
  2. What you’re favorite beach?
  3. Which would you rather do on vacation…lay by the pool, visit an ancient historical site, hike, learn about a unique culture, take classes in cooking or wine tasting.
  4. If you could be on vacation tomorrow, where would you go?

Consider seeding your answers and including YOUR top selling destinations or upcoming group departures. Then follow up this question with posts on the destinations or activities that are most appealing to your audience.

For industry examples of contests, polls and landing pages, click here

Think about the potential!  Tour Operators can ask what destinations clients would like to visit.  Hotels could have guests vote on a new color scheme.  Attractions could test out interest in a new feature.  Travel agents can poll clients to learn what they’d like to buy!

I challenge you to start engaging your fans now. Start with the warm welcome of a landing page, entice them with a contest and discover their desires through polls.

What questions have you asked your clients recently?  Which questions do you need to ask?

For other tools to leverage your business success on Facebook, check out 3 Tools and 6 Contest Best Practices, 2 Polling Tools.  Jumpstart your fan engagement! and 1 BIG way to Gain Attention for your Social Pages. Land more clients!

Let’s keep the conversation relevant. Connect with me on Facebook, Twitter and LinkedIn.

2 Polling Tools. Jumpstart your fan engagement!

Friday, January 27th, 2012
Polls

Polls

Want to Jumpstart your clients Facebook experience?  Want to land more new fans?

Polls are a powerful way to engage people as you’re asking their opinion…what person doesn’t want to express their likes and opinions.

The key is to ask relevant questions that will help you understand your audience and then aid you in putting together relevant posts as well as new tours or additions to your attraction, hotel or destination.  It’s a bit like dating; the better questions you ask the better you get to know your date!

Facebook has a number of intriguing polling applications to make your queries pop on your page and help you understand the analytics of the answers.

Polling Tools

“Polls” application.

Download the app by searching “Polls” in the Search box or clicking on the above link.  You’ll find a dashboard to fill in the blanks and create your poll. As you continue thru the process you’ll be provided with a Viral Dashboard that gives you a variety of methods to promote and spread your poll to your fans and others in your circle of influence.

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This would be a great way for a Travel pro to identify which destinations clients would like to visit.  Hotels and attractions can use polling to figure out which amenities or features are prized by guests, thereby enabling the company to build on its successes.

Advantages and Disadvantages:

  1. Easy to use
  2. Invite 8 people to participate at a time
  3. The feature to publish on Fan pages you ‘like’ is useful if you want to engage a wider audience.  I believe one would want to be an active participant on a Fan page before you put a poll onto another page.
  4. The Direct Link is really helpful if you’d like to send an e-mail blast to your clients and invite them to your Facebook page and the poll.

“Poll Daddy” application

Images and photos are a huge part of the draw to this polling application.  Imagine if you were going to poll your clients on their favorite beach and you were to add a photo of each of their choices.  Powerful!  This is a great opportunity to learn what is most attractive to your clients and what you can emphasize in your next newsletter, e-mail blast or conversation.

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Advantages and Disadvantages:

  1. Add an image when you enter your question.  As we all know photos and any type of graphic will draw attention and encourage people to act. Tour Operators will love this!
  2. Customize the answers available in your poll and add an image with each answer.
  3. The next cool feature is that you can select who you’d like to see your poll.
  4. If you’re interested in expanding your client base (and who isn’t) you can check ‘Friends of Friends’ so that you virally reach a wider audience.
  5. In addition, you have a chance to write a comment about this poll thereby bringing some context to your question.
  6. Invite as many friends as you’d like!
  7. Add and delete polls on a dashboard

These Facebook applications will make your page visually interesting and stand out from other pages your clients may browse.

The key benefit to polls is that once your client answers a poll or interacts in any way with your page, their friends will see their involvement.  This is an easy way for you to attract the attention of friends of your fans.  What a way to leverage your new business leads!

For other tools to leverage your business success on Facebook, check out 3 Tools and 6 Contest Best Practices and 1 BIG way to Gain Attention for your Social Pages.   Land more clients!

What questions have you asked when polling your clients?

Keep in touch as I’m interested in hearing of your successes. Connect with me on Facebook, Twitter and LinkedIn.

3 Tools and 6 Contest Best Practices

Friday, January 20th, 2012
Contests

Contests

Contests are quickly becoming an engagement tool perfectly suited to our industry.  See what’s happening by searching “Contests” on

Facebook for a list of contests, sweepstakes & promotions

When you consider developing your own contest here are some of the platforms that are Facebook approved;

Facebook has very stringent rules on contests and sweepstakes, so please make certain to use an approved contest building platform and carefully read the fine print.

Pricing varies as do inclusions such as mandatory liking and uploading ease.

When a client of mine wanted to generate more ‘likes’ as well as user generated photos for future advertising,  we created a custom landing page (see the previous blog post 1 BIG way to Gain Attention for your Social Pages.  Land more clients!)

for their Facebook page and their website.  A new banner and long profile on these sites was created to tease and intrigue fans.

In the first 5 days of the contest 60 new ‘likes’ were generated as well as 40 photo entrants.  It’s an exciting way to take your social presence viral.

Best Practices

  1. Plan your goals and strategy
  2. Integrate your strategy across all your sites; website, Facebook, Twitter, Google+, LinkedIn.
  3. Powerful Call to Action!  Relate your call to action to your goal.
    1. Create a photo contest that focuses on a specific new tour you’re promoting.
    2. Make it FUN & Easy!
    3. Measure & monitor your successes.
      1. Measure click-thru rates
      2. Assess sales as related to your contest
      3. Track new ‘likes’
      4. Use Page Insights or another monitoring tool
      5. Leverage your involvement in other social platforms.
        1. Tweet about your contest using an appropriate #
        2. Put info onto your LinkedIn page
        3. Join conversations on Twitter and Facebook to spread the word of your contest.

Generating more ‘likes’ and, most importantly, more fan interaction takes hard work, the right tools and marketing savvy.  When you check out these tools, plan your marketing calendar and pull the pieces together your fans will multiply!  There is magic in that!

What contest platform have you used?  What was your opinion of it’s ease and simplicity?

What other tips and best practices would you add to this conversation?

In the next post, we’ll look at polling tools. Subscribe to this blog to make sure you don’t miss out!

Let’s keep the conversation going! Connect with me on Facebook, Twitter and LinkedIn

1 BIG way to Gain Attention for your Social Pages. Land more clients!

Sunday, January 15th, 2012
Custom Landing Pages

Custom Landing Pages

Psst…Want more fans?

Social media is changing constantly and unlocking secrets to fan engagement.  While we’re all looking for the magic elixir to engage, enlighten and eek more revenues from clients here are some techniques that are working exceptionally well in our industry.

These free tools provide the resources to know more about your fans and potential clients.  We’ll start with landing pages here today and future posts will focus on contests and polls.

Landing Pages

AKA Welcome pages and Splash pages.

Did you know that people are 67% more likely to ‘like’ your Facebook page if you have a custom landing page?

While adding these pages is an advanced project, it will bring you results.  See examples of industry leaders; Shebby Lee Tours, Sports Travel and Tours, Princess Cruises. A technically savvy client used the Wildfire I-Frames application to build his landing page in about 2 ½ hours.   I’ve chosen to have my web designer build a customized page for my site.

Applications:

Best Practices

Many travel pros are keen to try these powerful fan engagement tools so let’s look at a couple of best practices to make the most of your time and effort.

  1. Set goals of what you’d like this new Landing page to accomplish.
    1. Do you want to promote a new package, get more likes, promote new photos, promote a consumer night or group departure?
    2. Would you like people to visit your You-Tube channel to see your latest destination videos?
    3. Would you like to invite fans to your blog or newly revamped website?
    4. Take the time to get the graphics right.  You know the saying about a photo and 1000 words.
    5. Once people arrive at your page, provide relevant, fresh content that offer a unique value!
    6. Most importantly, have a call to action!  Make it very clear what you’d like visitors to do once they see your new landing page.  Then make it easy for them to help you achieve your goals.

As you’re considering your options keep in mind the design time and effort you’ll invest in this project and compare it to hiring a professional designer.  Lastly, have some fun with this exciting medium.

Let’s keep the conversation relevant. Connect with me on Facebook, Twitter and LinkedIn.

Get in Touch with Catherine

Catherine welcomes you to phone or e-mail her with your needs and interests. A preliminary discussion will help determine whether Customized Management Solutions may help you drive the results you’re looking for.

Contact Catherine Heeg