Archive for the ‘Niche Marketing’ Category

Custom Apps

Friday, July 13th, 2012

Do you want to attract Facebook users to your page?  In order to do so, you will want to engage your audience through original, fun, and creative means!

Custom apps are an essential way to make your page POP!  This section of your Facebook page used to be fairly stagnant.  Now you have the option to customize the caption and photo that accompanies each.

Custom apps can be created using companies like Involver, Scribd, Sprout Social, Wildfire apps.

Once you’ve created your app here’s what to do to leverage it’s appeal

1 .Move it to a position that will always appear on your page

2. Customize the caption and image.  Try a catchy word pairing. Think about: New, Free or Win.

a) Remember if you do sponsor a contest or even mention a sweepstakes you need to use an approved platform to market it on Facebook.  This applies to photo and video contests as well.  Consider Wildfire apps or Offerpop  for your contests.

b) A photo speaks a thousand words.  When you upload a custom image to your new tab, make certain you own the rights to use this photo.  The best option is to upload a photo you’ve taken.  Otherwise consider a photo purchasing site like I-Stock, Fotolia or Dreamstime.

Here’s how you can make this happen on your page:

•Log into your Facebook page as an Admin

•Hover over the app you’d like to customize

•Click on the pencil that appears

•Select Edit Settings

•Custom Tab Image, click change and  browse your library of images and upload

•Save when you’re finished

Creative examples in our industry:  

DMO’s are leveraging their blog posts and maximizing their social engagement

 

Tour Operators are using these apps to highlight new contests and video libraries

 

Tour Operators are also editing the Events app to showcase their niche

 

Hotels are maximizing this powerful tool with booking options and showcasing features and contests 

 

Cruise Lines are focusing on bookings and creating sharing tools

 

Attractions are focusing on new events to build excitement.  If they have other associated pages, they are creating a tab to lead fans to other Facebook pages.

 

Large agency groups are creating business opportunities with ‘find an agent’ apps that search by location.  Notice the Survey Monkey app here?  

 

Check out this business building app.

 

Associations are using surveys in their apps line-up

 

Travel agents are showcasing their blog by using Networked Blogs app

Notice the custom caption below the blog app?

To change the caption beneath the app here’s what you do:

•Log into your Facebook page as an Admin

•Hover over the app you’d like to customize

•Click on the pencil that appears

•Select Edit Settings

•Custom Tab Name, enter the name you’ve decided on for this tab

•Save when you’re finished

•Click OK to finalize

Strategy Tip:  Select a catchy, descriptive name and graphic for your apps.

These essential features continue to make Facebook a key marketing component for tourism and hospitality leaders.  Are you making the most of your page?

What apps have you added to your Timeline?

For more information on Timeline, click hereAnd here!

Additional Timeline tips and strategy can be found:

7 Steps to a Powerful Timeline Pin

8 HOT Highlight Tips for Tourism Pros

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8 HOT Highlight Tips for Tourism Pros

Wednesday, June 27th, 2012

Highlight on your Timeline

Have you ever noticed a large, expansive billboard that can’t help but grab your attention?  Highlights are that billboard on Facebook Timeline.

Wouldn’t you love to have your latest photos spread across the entire width of your Facebook page?  Highlights lets you showcase posts, photos and articles. When you ‘Highlight’ a post by clicking on the star it enlarges the post so it spreads across the entire 2-column width of your page.   Talk about attention-grabbing!

How about Highlighting a series of photos that showcase an upcoming tour or your niche market.

Here’s how it looks:

Showcase your niche market or new menu items

Get more ‘likes’ when you highlight a video

Consider highlighting a preferred supplier or a new product.  This is a great way to shine the light on a group departure.

Highlight a supplier or market an upcoming group.

Showcase an event – from NTA’s Facebook page

Here are some examples you’ll want to put to work for you today:

  • •Hotels:  Are you renovating, updating your pool, or rolling out a new lobby look?  Post the photos to a new photo album then write a post about it and highlight it.  Notice the photos look like a film strip?
  • •Tour Operators:  Do you have some great new photos related to your next group tour?
  • •Attractions:  How about giving people a visual tour focusing on a new experience each week.
  • •Restaurants:  Here’s a great way to feature new menu items, updated facilities or new décor.
  • •DMO’s:  Explore ways to highlight different facets of your destination while showing people enjoying unique experiences.
  • •Travel Agents: Showcase a recent fam trip to maximize your credibility.  Shine the light on an upcoming group departure or niche market tour you’re arranging.
  • •Association:  How about using Highlights to showcase a recent conference, meeting or educational tour.  What an amazing way to build membership by showing potential new members the reasons to join.

What will you Highlight on your Facebook page?

Highlights generate inspired, attractive Timeline Facebook pages. Be creative as possible and have fun choosing what you want to Highlight on your Timeline.

For more information on Timeline, click hereAnd here! More here!

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When you ‘like’ my Facebook page you’ll have access to Free Resources just for travel pros!

7 Steps to a Powerful Timeline Pin

Tuesday, June 26th, 2012

Changes on Facebook seem to happen more often than airline schedule changes.  Timeline gives us some remarkable new ways to enthrall and engage our tourism audiences.

Pins are no longer just for Pinterest and tack boards. Facebook now boosts it’s marketing options by giving businesses a chance to keep something top of mind and top of page for 7 days.    Here are some valuable ways to maximize this new feature:

  • •Travel Agents:  Consider showcasing the destinations that are selling well and include a link to a package offering.
  • •Tour Operators:  Imagine being able to welcome page visitors with your upcoming group offering or an article about a new destination.
  • •Hotels:  How about showing off your newest press release or package offerings.
  • •DMO’s are featuring people engaging in activities and enjoying member facilities
  • •Attractions:  Create a splash for your fans by Pinning information on the most popular feature, the newest show or a note-worthy article to get your fans excited.
  • •Restaurants:  How about posting photos of your newest menu item or a link to a video of the mixing of the hottest new cocktail.

Here’s how you do this:

  1.  Hover over the upper right corner of a post,
  2. Click the pencil icon and you’ll notice a drop down box.  (see below)
  3. Click Pin to Top
  4. You’ll notice a gold ribbon will appear at the top of the post.
  5. After 7 days this post will fall into your timeline in chronological order.
  6. You can re-pin it again for another 7 days.
  7. You can un-pin a post at any time.

Figure 1 - Pin to the Top of your Facebook Timeline

Here are some examples for you:

Notice the gold ribbon at the top of the post.

 

Highlight a new destination

 

Have fun with this new Pinning feature of Timeline! Pinning is a great tool that encourages connection and interaction with your audience and, promotes key features of the travel and tourism industry.

What do you plan to Pin to the top of your page?

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Must-read Advanced Blog Tactics for Travel & Tourism pros – 16 tips

Thursday, May 31st, 2012

Did you know that 19% of travellers visit a blog site when planning a trip.  Wouldn’t you love for them to be so intrigued with your content and expertise that they book with you?

Content is KING!  Yet sometimes we all find it hard to get creative enough to entertain, educate and engage in each and every post.  To help you break out your creative side here are some killer ideas for you.

Curate content.

  • •Find your ten favorite travel websites.
    • •Publish a post listing these top ten sites and explain why you like them.
    • •Tip:  When selecting these websites, make sure they don’t have links to other agent booking engines or directly to supplier sites.
    • •Highlight your top 10 favorite suppliers/ships/hotels/beaches/resorts/destination…you choose
      • •You may want to write a blog about each category
      • •Enlighten your readers with your experiences enjoying each
      • •Include photos and your own reviews
      • •Capitalize on success
        • •Showcase top travel bloggers.  Check out this list.
        • •You’ll lead your readers to other top quality material and they’ll thank you for the resource
        • •Then make sure you’re on that list next year!
        • •Put together your own Top 10 listof resources
          • •Top travel apps, suitcases, packing tips
          • •Top wineries to visit in California and other destinations you sell
          • •Top restaurants in your top selling destination

Mine Socially

  • •Search your Facebook business page comments
    • •Write about what people are talking about
  • •Search supplier Facebook pages for comments and questions that may be similar to what your clients might ask.  This is like getting a gift for free!
  • •Search Twitterfor comments on your top destinations
    • •This will give you an idea of popular conversations that you can use to inspire your writing.
  • •Listen, really listen, when you phone/email clients upon return.
    • •Expound on their trip highlights.
    • •Put together a list of your favorite travel bloggers and connect with them about guest posting opportunities.
      • •Consider finding people who’s expertise compliments yours
      • •Search blog directories such as Technorati, AllTop to see what’s HOT!

Inspiration

  • •Write a review. Think about a product/supplier/destination that you like, and are happy to endorse, and write a review about it. No need to get too creative, just explain what you like about it, and why.
  • Use a current movie as inspiration. Just think, your research could be a trip to the theater
    • The Artist or Midnight in Paris and write about Paris.
    • The Help, focus on the old-South and current events, museums that will add perspective to the movie.
  • TV Shows as inspiration.
    • SMASH or Glee, write about new Broadway plays.
    • Cooking shows (Cupcake Wars, Chopped) and write about unique cooking schools in destinations you currently sell or have group departures.
  • Best selling books as inspiration
    • Snowflower and the Secret Fan—blog about modern day China and the chance to learn more about their history.
    • Corelli’s Mandolin.  Write about Italy and all it has to offer currently
  • Review your favorite Travel guide books for your top destinations
    • Highlight your top 5 or 10 guide books and review the ease of use, inclusions, size, etc.
  • Review your favorite ethnic cookbook
    • Weave in travel, culinary, wine and cooking school options.
    • Include a call to action to book with you


22 Ways to Create Compelling Content - Infographic
Like this infographic? Get more content marketing tips from Copyblogger.

This infographic can be found here.  For additional social media related infographics, please check out my Pinterest boards.

Which of these content opportunities will you use first?

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When you ‘like’ my Facebook page you’ll have access to Free Resources just for travel pros!

3 Fool-proof Formulas for Creative Blogs – Intermediate level

Wednesday, May 30th, 2012

Are you looking to make a break thru in your blogging reach?

Have your creative writing skills taken a vacation?

Do you need a jolt of inspiration for your next blog post?

Here are some intermediate level ideas to provide you with content for your next blog post.  These strategies will help you focus on providing unique value to your readers with innovative interviewing tactics.

The inside scoop is intriguing to people!  Wouldn’t you love to know those insider secrets that not everyone is privy to?  As a travel pro you have access to hotel general managers, your tour company and destination sales managers, cruise line personnel both on board and on land.  Maximize your professional relationships and you’ll have the basis to create material to WOW your clients.

Intermediate Blog Content

As you advance in your writing style and get to know your audience here are some more ways to generate a compelling blog post.  Focus on:

Insider tips & information

  • •Review hot new restaurants in your top destinations
  • •What’s cooking in the kitchen of your favorite resort
  • •Does your favorite cruise ship or resort offer a new activity?  Zip-lining, wine pairing?
    • •Try it out!  Then photograph and write about it.
  • •Does your favorite ski or golf resort have new features; ski lift, practice area?
    • •Photograph yourself and write about your experience
  • •Search out the blogs by ship captains of your top selling cruise line
    • •Add your thoughts and comments and incorporate it into your own blog post

Behind the scenes secrets

  • •Research funky new hotel openings in your top destination
    • •Connect with the General Manager or Director Of Sales
    • •Interview them and create a blog
    • •Feature photos that are provided to you or that you’ve taken yourself.
      • •Include a photo of you with the person you’ve interviewed
  • •Is there a unique attraction in a top selling city?  How about a new Museum exhibit or new festival?
    • •Connect with the CVB and gather info and photos/videos

Personal Interviews

  • •Interview and write an article about a top chef in your favorite restaurant, cruise ship or resort
  • •Interview experts to create a “Day in the Life” series.  Consider these celebrities:
    • •Ship board staff—Captain, kids club director
    • •Chef in a resort or top hotel
    • •Travel Pro – award winning tour operator or destination manager
    • •Interview & record a conversation with your favorite District Sales Manager

There are so many creative ideas for you to explore.  Make the time to fire-up your imagination so that you can create remarkable blogs that will persuade your clients to book with you.

What is your favorite resource for blog content ideas?

Click here for additional blog content resources for Travel & Tourism pros.

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Join me socially:  Facebook, Twitter , LinkedIn and Pinterest

When you ‘like’ my Facebook page you’ll have access to Free Resources just for travel pros!

16 Travel Agent Examples of Timeline on Facebook + Tips

Wednesday, April 4th, 2012

Have you made the switch to Timeline on your business page yet?

How about some inspiration?

Here are some industry leaders who have already updated their Facebook business page to Timeline and are showcasing their credibility, niche and specialty while increasing their exposure.  Enjoy!

 

Upgrade tip:

  • Choose wisely.  Consider a product shot, gorgeous photo of your niche market or top selling destination.  Think about what will attract your perfect clients.
  • Think Inspriation and Aspiration.
  • Be certain to use photos that are yours, are royalty free or that you’ve purchased from a reputable on-line source.
    • Consider I-Stock or Fotolia
  • There are a few things Facebook doesn’t allow in your Cover Photo:
    • Price or purchase information, such as “40% off” or “Download it at our website”
    • Contact information, such as web address, email, mailing address or other information intended for your Page’s About section
    • References to user interface elements, such as Like or Share, or any other Facebook site features
    • Calls to action, such as “Get it now” or “Tell your friends”

 

Tips for Travel and Tourism Pros:

  1. You may consider changing your cover photo to highlight destinations during their peak selling period.  For example, in fall when you’re selling sun vacations change your cover photo to sunny destination photos you’ve taken, purchased or acquired the rights to use.
  2. Travel Agents & Tour Operators may want their cover shot to speak to their current clients as well as potential new clients by using photos of people enjoying a focal point of your business.  For example, if you provide cultural tours how about a photo of group participants enthralled by a private docent led museum tour.  If your focus is culinary tours, how about a photo of a group entranced by a chef-led cooking demonstration.  As a travel agent, you may consider showing yourself or your clients enjoying your top selling destinations.
  3. Highlight the destination you’re focusing on in your regular Facebook posting calendar.  For example, if you’re talking about Italy on your page and highlighting things to do, fabulous museums and cycling tours, change your cover photo to match the theme and show guests of yours pedalling thru the beauty of Tuscany.
  4. Travel agents may also want to focus on aspects of their marketing mix.  Perhaps feature a photo of a bride during the prime wedding booking season.
  5. Consider focusing on photos of people enjoying the main parts of an attraction or resort with family and friends.  Be certain that you obtain any releases you may need to use photos of people.
  6. If you sell dinner shows or specific venues you may want to show groups of people participating in and enjoying the entertainment.  Future clients will be drawn to people who look like their demographic laughing and participating in the fun.

 

Encore Destination Weddings and Honeymoons

 

Rome with Us Travel

 

Cruise Planners

 

Linda Dancer

 

Jazz On The Road

 

Donna Salerno-Travel

 

Sherry Laskin

 

Cruise Maven

 

Journeys by Jo

 

Travel Tidbits by Carol (Thomas Cook Escape Travel)

 

Global Travel & Cruises

 

Sun and Dreams Travel

 

Central Travel

 

Tselana Travel

 

The New Breed of Travel Agents

 

Sports Travel and Tours

 

What does your new page look like?  I’m interested in hearing and seeing your successes. Connect with me on Facebook, Twitter and LinkedIn.  You’re welcome to post your photos on my Facebook page and I’ll make my best effort to comment and shed some light on your choice.

 

4 Ways to use a Video Blog

Friday, October 21st, 2011

If a picture is worth a thousand words, how valuable is video?  Think about how popular You-Tube has become.  Wouldn’t you love to have that impact on your clients?

Think how thrilled your clients will be to see you in the destination you’re blogging

about.  Think CREDIBILITY!  Think VIDEO!  Have you considered these techniques:

Video Blog

Video Blog

  1. imbed it into your blog post and add text to supplement your recording
  2. create it as a stand-alone video and post it on your You-Tube channel
  3. embed your video into an e-mail using eyejot or vimeo
  4. provide a link to your video in your next e-mail blast

Tip:  test out your smart phone for video quality.  I would suggest making sure it’s HD.  If you would like a top of the line (and affordable) HD video camera, check out the Mino Flip.  I love how easy it is to use—1 button!

When creating your video keep in mind that 2-4 minutes is the preferred length.  If you need more time, simply create a series of short, snappy videos.

When you begin to explore using these technologies you’ll find exciting ways to differentiate your business and appeal to a wider audience.  Your expertise and enthusiasm will attract clients, news media and the attention of your preferred suppliers and partners.

What video success stories do you have to tell?

Let’s keep the conversation relevant! Connect with me on Facebook, Twitter and LinkedIn.

Get in Touch with Catherine

Catherine welcomes you to phone or e-mail her with your needs and interests. A preliminary discussion will help determine whether Customized Management Solutions may help you drive the results you’re looking for.

Contact Catherine Heeg