Hotels
Check-in to 5-Star Customer Service & Sales
Internal teamwork, customer service and sales excellence are more critical than ever in our competitive environment. Check in to training that will heighten interdepartmental synergies and communication. Catherine Heeg’s hotel workshops and seminars can help open doors to greater team success, and increase guest satisfaction ratings.
Examples of Hotel Workshops & Seminars:
- Achieve 5-Star Performance. Engage your strengths to manage sales priorities
- Identify personality types
- Priority management and the 5 building blocks of sales success
- Put personal accountability into action
- Dazzling Customer Service. Don’t leave home without it
- 8 steps to outstanding customer service
- Diffuse difficult situations with tact & clarity
“This was an invaluable session … We were able to narrow down areas of improvement while recognizing the strengths of the team.”
Not seeing exactly what you’re looking for?
Call today about a fully customized session.
Why choose
Catherine Heeg?
- Catherine provides a unique, fresh perspective honed through her diverse industry experience and current market knowledge.
- Catherine’s style is dynamic, engaging and inspirational.
- Participants give outstanding evaluations and feedback to Catherine’s keynote.
- Professional development opportunities from outside experts are valued and appreciated by employees.
- It’s a valuable investment: participants implement sales ideas and business results are proven.
Get in Touch with Catherine
Catherine welcomes you to phone or e-mail her with your needs and interests. A preliminary discussion will help determine whether Customized Management Solutions may help you drive the results you’re looking for.
Contact Catherine Heeg
