Workshops & Seminars
Customized Training That Yields Immediate Results
Seminars and workshops are customized according to each industry and organization’s unique issues and opportunities. Participants leave with a tool box of strategies and techniques that can be implemented immediately to heighten customer service and sales success. Catherine’s approach is premised on proven interactive methods that inspire individual and team growth.
Overview of Workshop & Seminar Topics
- Understanding Your Clients
- What influences your clients’ decisions to buy.
- How to create the right environment for your client to choose you.
- How understanding your client’s personality type increases your close ratio.
- Realizing Your Personal and Professional Growth Potential
- Personality Accountability.
- Understanding personality types.
- Identifying and managing your personal strengths and weaknesses.
- Building Trusting and Loyal Client Relationships
- Principles in building loyal client relationships.
- How to shift your focus from talking to listening.
- Word choice and why integrity helps to seal the sale.
- Questioning skills to gain your clients’ trust.
- Communication Techniques that Make You Stand Apart
- Social media marketing, telephone, e-mail and face-to-face communication strategies and techniques.
- How to inject communications with courtesy, diplomacy and assertiveness.
- Words to build rapport.
- Personal accountability that sets you apart.
Not seeing exactly what you’re looking for?
Call today about a fully customized session.
What Makes Customized Management Solutions Unique?
- All sessions are customized, to ensure your unique needs are met.
- Workshops and seminars are highly interactive and experiential.
- Teams and individuals learn essential strategies for developing new habits and attaining peak performance.
- Participants can practice new skills in a safe environment, then confidently introduce them into their work setting.
- There is consistent follow-up and follow-through to ensure changes are effected in your organization.
Get in Touch with Catherine
Catherine welcomes you to phone or e-mail her with your needs and interests. A preliminary discussion will help determine whether Customized Management Solutions may help you drive the results you’re looking for.
Contact Catherine Heeg
