Updated April, 2021
What would you do if you worked in a bricks and mortar storefront business and your walk-in traffic dropped by 50%? Yikes, you’d probably be thinking about moving or advertising, right?
Well, as a travel, tourism or hospitality pro, moving is probably not in the cards. So that leaves advertising. Now that organic social reaching is dropping quicker than you can say ‘travel’, (some estimate a 50% drop year over year) we need to power up our social ad strategy.
In this article we’ll cover how to create 2 types of ad audiences; Saved Audiences and Custom Audiences.
Saved Audiences are ad audiences that you create by identifying demographics and interests that are unique to that particular audience. For example, you may want to reach brides-to-be who are newly engaged and love beaches. You can create as many audiences as you’d like by identifying unique avatars. Within the Saved Audiences section you’ll also be able to create an ad audience from your pixel.
Custom Audiences are ad audiences that help you reach people who already have a relationship with you on Facebook and Instagram.
Audience Expertise – Creating Saved Audiences
Social ads are the ‘way of the world’ when it comes to sky-rocketing the number of people you reach online. Creating saved audiences of people who want and need to travel is easy, then building ads that appeal to that audience is key to reaching the right people at the right time and on the right social site.
Did you know that you can create saved audiences that target Facebook & Instagram ads by:
- Upcoming birthday or anniversary –think about all the milestone celebrations
- Newly engaged – perfect for destination wedding specialists
- Meditation & yoga lovers – destinations and resorts with this focus find a goldmine here
- Cruise lovers – optimize this subgroup, found in the Hobby section, if you’re a cruise line or a cruise specialist
- You can even upload your client list and target just those people
- Details on targeting options
You can build your saved audience as you’re creating a new ad or within the ads platform of your choice. Here’s where you’ll find the opportunity to create a saved audience within Business Manager or Ads Manager
Navigation: Business Manager < Audiences
From here you’ll click ‘Audiences’ then choose ‘Saved Audiences’.
Once you begin creating your new Saved Audience you’ll see all the options listed above and even more ways to target. Identify the demographic and interests that appeal to the particular avatar you’re trying to reach.
Audience Expertise – Creating a Custom Audience
Diving deeper into Audiences on Facebook, you’ll find the opportunity to create Custom Audiences. (See the navigation above in Figure 2, but choose Custom Audience rather than Saved audience). These audiences enable you to reach people who already have a relationship with you on Instagram and/or Facebook. Tune in for a quick look at these options.
Let’s explore each of the options for tailoring your target audiences. We’ll start creating a custom audience by navigating to your Business Manager or Ads Manager account and clicking the 9-dots you see in figure 3 below. Then choose ‘Audiences’, then ‘Create Audience’, then choose Custom Audience. This is shown in figure 3. When you’ve selected Custom Audience you’ll find a number of choices as shown in Figure 4.
Next we’ll dive into these Custom Audience Sources as shown in Figure 4.
Customer list: Easy! Upload a .csv or .txt file list of your client base using a variety of identifiers such as email, phone, etc. Or import from MailChimp. Facebook matches your list with Facebook users. You’ll have a way to target your client lists with Facebook ads.
Website: You’ll need to have the Facebook pixel installed on your website to use this option.
App Activity: You’ll need to have an app to use this option.
Offline Activity: You’ll need to have the Facebook pixel installed on your website to use this option.
Facebook Sources: Amazing!
These options let you develop audience lists of people who have somehow interacted with your Facebook business page or Instagram account.
When you select ‘Facebook page’ from the template in Figure 4, you’ll be able to target by criteria and engagement by clicking the down arrows next to each option as shown in figure 5. In figure 6 you’ll be able to broaden or narrow your ad audience by selecting the type of engagement fans have had with your page.
Video: If you’re already posting video, the opportunity to target people who have viewed your video over the last 180 days is a powerful tool.
Imagine this: Let’s say you’ve published a video of your top selling destination. Now you can target people who have watched that video and show them an ad related to that top-selling destination. (See figure 9 and click “Choose Videos”)
Lead form: Lead generation ads on Facebook are relatively easy to set up and can be a powerhouse in your email list growth strategy. The template provided walks thru the steps and even provides sample questions. While you can have up to 21 questions (yikes) research shows that 1-3 questions leads to the highest conversion rates.
This is a chance to grow your email list and target at the same time.
Bonus: For the best results on your lead generation you’ll need a lead magnet that inspires people to give you their contact information. Design evergreen content that may include:
- Top 10 lists
- Destination Guides
- Dining Guides
- Packing lists
- Travel Tips
- Before You Go checklists
These downloadable lead magnets may take the form of infographics, e-books or simply a checklist. Here’s some tools to create these visual wonders.
Facebook Page: Re-connecting with people who have taken any action on your page has never been easier. While these people are considered ‘warm leads’ many marketers forget to reach out to them in order to move them to the next step in the marketing funnel.
Tip: You can include or exclude certain actions.
Imagine this: let’s say you’ve created an ad that you’d like to reach people who have visited your page in the last 365 days, but you want to exclude those who have sent you a message in the last 30 days and/or engaged with a post or ad in the last 30 days. This option to exclude certain people based on their activity enables your ads to reach fresh people who may need a nudge to take some action.
Ad Budget Guide
Ad budget amounts are a big question for many travel & tourism pros. Here’s a helpful guide to where to place your budget allocations.
This works by allocating 70% of your budget to the “tried and true” channels. Think about where you’re finding the most success now and where the majority of your clients and ‘perfect’ clients hang out.
Then consider allocating 20% to “safe bet” sources.
Then 10% for “experimental” sources. This may be used to test different audiences or platforms.
As you begin advertising and gathering more data, the channels may shift buckets as they may start to outperform other channels allowing for additional budget.
What will your target audience look like for your next post?
Social Marketing Strategies for Travel and Tourism
About Catherine Heeg
Catherine Heeg is a recognized social media trail blazer passionate about social media and marketing in the tourism and hospitality industry. She takes the mystery out of marketing!
She creates and delivers meaningful, dynamic workshops that meet your unique needs in the Travel, Tourism & Hospitality Industry.
Catherine and her team help travel, tourism and hospitality pros design and implement social media marketing strategies and tactics that drive traffic to their social and web sites. Learn more…
Professionals who are serious about taking consistent, winning actions every day to build their business and achieve measurable results love working with Catherine.